Originally Posted by
UA_Flyer
Thanks for taking the lead in contacting United! ^ Although the outcome is not what we had hoped, your effort is appreciated.
I am still struggling with the logic of having GS go to T3 to check in for international flights when there are checked in luggage involved and/or need a live person to verify visa requirement. I guess I have the choice just stand in Premier Access Line and wait.
On 1K and GS will use CLEAR, a number of 1K/GS still don't know about free membership and some don't even care. I guess it is premature to speculate large number of 1K/GS will all jump on the CLEAR bandwagon.
If I check in at T3 GS lobby with bags and needing visa verification by a live agent, I then will need to leave the GS lobby and then go to the CLEAR line.....this does not sound logic to me unless there is a CLEAR terminal right outside the GS exit door on the way to Pre-Check.
I guess it is a first world problem for me.
I guess United would like business passengers to spend more time walking and less time in the Polaris Lounge.
Originally Posted by
twkidM3
What the hell did they do to GS check-in counter at SFO intl?
So now they want us to check-in at T3 domestic? But uber/lyft dropoff at domestic is in a parking garage and that's very inconvenient vs intl terminal where it's curbside.
The line today at the intl terminal without GS was 30 people deep. I ended up throwing away my toiletry so avoid check-in luggage and did carry-on instead.
Wrote a nice letter to united.com/feedback about the issue.
Originally Posted by
katan
That is exactly what I would want from GS at an airport. Be visible so your customer knows you are there, and be ready to support your customer when they need it. That sounds like the service in SYD, which I also think is great. In DEN, they quickly and efficiently check you in, and then that's it. When I have IRROPS, I have no clue where to go but 1-800-UNITED. If I knew there was a GS representative available, I would know exactly where to go.
I mentioned this in my complaint in another thread recently - I had IRROPS and I had the ethereal DEN GS staff making changes which was confusing what I was doing with a phone agent. I would love their help - come out of the shadows and I'll throw all my support behind you.
I wonder if SFO International Departure has a GS representative presence at all. If a GS passenger has unexpected issues popping up and needs urgent help from a UA counter agent, he (she) would have a difficult time if there is a 30-deep line as
twkidM3 described. If the passenger needs to go all the way to T3 Global lobby and then back he could lose precious time. In such a case if a GS agent can come out of the shadows it could save his trip.
I mention this because this is similar to what the compromise solution that I suggested. My idea was for UA to allow a CSR in the international departure lobby to escort a GS passenger who is tight in time to the left-most (1K/Polaris) counter and cut in, the way several years ago they allow GS cut in at boarding. The left line can have a small sign indicating possible GS cut in. The CSR can be any one who is watching in the lobby to direct and help passengers, and does not have to be a GS agent. Because when they allowed GS cut-in at boarding gate, no GS-specific GA was needed. The idea received positive reaction from the gentleman who called me over the phone, but unfortunately was shut down by his team.