Originally Posted by
Enigma368
So in short, this hotel has a Jekyll and Hyde problem, at least until all floors are refurbished. I suspect all elites (and probably most westerners) will get refurbished rooms as long as they book well enough in advance but just something to be aware of.
You will find this problem ALL over Japan with different hotel chains. It's very common for hotels in Japan to only refurbish only 1 or 2 floors instead of the whole hotel. It's a 100% Japanese being as stingy as possible thing....not really an issue related just to IHG properties.
That said, there are plenty of normal sized refurbished rooms (that are not suites) on the 7th floor...as a spire member you really should have been automatically allocated one of these at check-in, unless the hotel was full.