Originally Posted by
ClarkGriswold
This is a fair assessment. The service can be good sometimes, but it's just not consistent. I've never been able to put my finger on it, but "aloof" is a spot on description of the front desk folk. It always seems as though I'm interrupting or bothering them when asking for assistance with something.
Also, this is one of the few properties that I always have to push for Globalists upgrades to suites or better rooms at check-in. It's frustrating because I don't like to be that guy, but when the app shows availability out the wazoo and they tell me no suites available, come on. Of course after looking at the screen for a few minutes, they're always able to "find" one. Normally I wouldn't care, but I'm usually here with family not business.
Personally I think it's a gorgeous building, with gorgeous rooms, beautiful pool area, and a good lounge (with complimentary drinks)...
In terms of service: rule of thumb for me is whether the property is a "Managed" or "Franchise" property. Managed properties are operated by Hyatt Corporate staff (regardless of who owns the building - which can vary). Franchises are like Subway: they use the Hyatt name and are supposed to live up Hyatt standards, but they are NOT Hyatt employees standing behind the desk. In my experience, Managed properties are almost always better run, more consistent, better maintained, and a better experience. The vast majority of the problems I've experienced over the years have been at Franchise properties (such as issues with Globalist benefits, upgrades, misc service issues, etc.)
Obviously, the H.R. Houston Galleria is a Franchise.