Originally Posted by
Misco60
This seems to have been an own goal by BA, who stated in a tweet to a customer whose own bag had been mislaid that they had only about 1% of the 15 million bags they carried in that period had been delayed.
Surely that figure must be about an order of magnitude out? It's a faint memory, but I thought it was low single digits per thousand. And if that's right, an own goal indeed.