Originally Posted by Bagels
NW's CustomerFirst policy does not allow one to change a ticket, it merely enables him/her to cancel it (without penalty) by midnight the following night after his/her purchase.
In my experieces, they will make changes if there's little or no difference in the price of the fare... but if that $499 ticket to AMS became $899 overnight and you've decided to connect in MSP instead of DTW, you're SOL unless you find a willing (to go against company policy) agent.......
Does this mean that the agent who helped me with the EWR->LGA switch (and refund of the difference in fare) violated company policy? (see my last post) Or did she actually cancel my original ticket and reissue it, yet somehow manage to keep the same PNR code? Note that the "reissued" ticket still qualified as an online purchase for purposes of the referral program that was running at the time (my fiance, who I recently saved from OnePass was also on the itinerary--she earned her first-time online purchase bonus and I earned an extra referral bonus for her buying the ticket online).
Again, that $499 ticket to AMS is irrelevant here, since the new policy is only for domestic flights. And I still think it would be possible to book something close to what you want online, then call and have them change it to exactly what you want witihout getting nailed for the $5 phone fee.