Follow up to my flight yesterday that I could never see in the app; that flight got me past the AL+ threshold for next year, I can see that in the app, and now the flight is viewable under the "Past Flights" link. Booked two more flights last night thru Concur, can't see them in the app but can see online. Also, I now get Southwest emails immediately to my work e-mail address (which isn't in my RR profile) so that's a recent change with Concur or my company's travel agent. Will submit the issue with our travel agent.