A security this morning: three lanes open, two for economy and one for fast track. As you can imagine the waiting time were quite long. And one more time there was a staff member, manning the nudoscope refusing the speak English to foreign customers, thus adding time and confusion to the process.
I talked to a supervisor of Frasec and did not write down a single thing nor let me filled a complaint form.
Staff at LH SEN lounge blasé with the situation it seemed.