Originally Posted by
terbangalways
Well, I hope this post won't go in opposite direction.
Read some post on "Compensation Clinic" and thought of sharing that sometimes is hard to get the airline to:
1. fix/compensate damaged suitcase when checked.
2. issued petty cash for delayed suitcase.
All these would require a bit of pushing. And time wasted. Which should not be a hardball.
And Airline typically throw the liability to consumer travel insurance in most cases.
I think it's constructive to hear about and discuss luggage compensation, and good to see that. Less so about compensation for service recovery, which is much more subjective (and really the target of my original post), and more prone to being pared back if information is shared to freely, creating expectations.