Originally Posted by
terbangalways
3. Rimowa polycarbonate cracked, SQ play hardball by trying to fix it. Went over to Rimowa and sales agent advised to claim a brand new suitcase as there is no way to fix. Reimbursed SGD 500 instead. And SQ kept damaged suitcase.
4. Baggage delayed for 24 hours, had to push very hard to get cash at airport. SGD 80.
3 - Take your SGD500 and go get a Briggs & Riley instead. Ditch Rimowa!
4 - I never knew that you can press the airline for cash at airport - airline only ever lodges a delayed baggage report and is obliged to locate and deliver to you at their expense. Always thought this should be covered under one’s travel insurance.