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Thread: Denied Original Routing Credit
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Old Aug 21, 2019 | 2:29 pm
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DataPlumber
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Originally Posted by aisleorwindow
What I don't understand is, why? I have had this EXACT same scenario AT LEAST 10 times in recent years and each time I've gotten refunded and given ORC when requested. In fact, I usually get a phone call apologizing and telling me that it's no problem. Heck, this is my third AA cancellation this year already.
Did I just get super unlucky, or is AA really hellbent on creating the most customer-unfriendly airline on the planet?
Anyone else with similar/different experiences?
I though someone (maybe it was JonNYC) posted some time ago that there were limits to how many times one or the circumstances where one could get ORC. In this case, it was force de majure, so how is that customer unfriendly?
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