Originally Posted by
freeflyin
I have never had the message function work to contact someone at the hotels. It seems to go through a centralized service, and have actually had some properties tell me that they have no access.
Rarely are my requests for extra amenities fulfilled when using the app.
I find it easier to make the requests at check in and have them send up whatever I need.
I prefer email but after I check in, using the app messaging is also quite easy and helpful I've found. I almost always get a pretty quick response, too (and certainly more prompt than is usual for email).