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Old Aug 21, 2019 | 10:59 am
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tuonopepper
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Originally Posted by Tommys888
Is it normal that BA refuses to refund tickets under the following situation - grand mother got diagnosed cancer, therefore my trip with parents can not go as planned since mother needs to stay to take care of grandmother. Provided the hospital certificate to BA.

Customer service says unless travelers got cancer otherwise they do not refund...

Is it really true? If yes, this is kinda crazy!
I'm totally guessing and others with more knowledge will be along soon but I'm guessing this comes down to a definition of 'immediate family' maybe? Either that or diagnoses not being a trigger, unlike berevement is.

Sorry for your news also.
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