Originally Posted by
paulbtravel
I actually tried to file in LHR on our layover but that is the day the BA baggage system crashed. How is that for timing! I filed in Victoria Falls when we landed. FWIW, everyone at BA was fantastic especially in Victoria Falls. It makes no sense they are on the hook to pay.
My favorite delayed baggage story: Booked on an AA-sold ticket; flying on BA operated flights, rebooked mid-trip onto KLM due to a BA delay. Unsurprisingly bags didn't make the BA-KLM transfer. Filed claim with KLM (last carrier I was on).
Airline that ultimately delivered my bags and issued me a check: Delta.
(Turns out Delta is KLM's handling agent for customers in the U.S.). Anyway point is: it doesn't necessarily seem logical at first pass. But the airlines have a well-established system for handling missing bag reports and claims.