Originally Posted by
AlreadyThere
I have downloaded a copy of the rules so I am armed when I get someone at the dedicated desk who doesn't know as much as I do. (Most recently, I had to show where in the rules it says that a DONEx segment on a route that only offers economy class is to be booked in B, not L.)
I really don't understand how this level of incompetence exists ... a fare booking into a non-prime class on some sectors is hardly unusual. Is it just that everything is autopriced these days so no one ever does it by hand?