Originally Posted by
lingua101
Just curious, does airlines liables for airlines damage? I had case when the zipper of my Samsonite luggage was ripped after Jetstar flight and the airlines wrote to me that they do not cover this damage..... Have another incident that one of my wheel was totally ripped off when I took it off in ORD. CX staff said technically they will not cover this but agreed to compensate me with USD50.
So are those claim that airlines not liable for the damage true?
I am not sure as to what extent airline is liable of. As GaryKung pointed out that Montreal C is in place for us based outside US.
Typically they would have to fix it, Especially if the suitcase is beyond repair (exclude minor dents/wear/tear).
As in the case with my cracked polycarbonate Rimowa.
SQ refused to compensate fully (1 on 1 exchange), they wrote a letter and throw the liability to consumer travel insurance.
Which in most cases, since airline has compensated SGD500 in my case, travel insurance will not cover for the excess cost of the Rimowa.