Originally Posted by
bhrubin
I think you might be inadvertently your own worst enemy with that approach, since that information is quite clear already in the Bonvoy terms and conditions. You don't need to ask a customer service agent when the answer is really there in black and white for you already. You already know there are issues with poorly trained new CR agents.
Spare yourself! You're just testing the CR agent on what you already can see in black and white.
It's a brand new policy announcement and you're surprised? You're reading one thing and then testing the CR agents on what you've read. When it's so new, you're asking for problems with that approach, I think.
My apologies. I honestly don’t know the answer but really would like to know the answer because I’m not sure who. To believe. I was not testing the CR agent, because I truly did not know and still don’t know the correct answer. If you would please tell me exactly where these Bonvoy terms and conditions are I will read them. We have current points advance reservations that we can’t pay for until after 9/14 and doing so would involve 150,000 pt transfer from spouse, but not sure if the transfer limit is really 100.000 pts let alone if that limit is calendar year or 12 month period. I’ve also read that PA reservations prior to 9/14 are locked in and not locked in so not sure what to believe. Where can I really find the answer to that as well?
Calling Bonvoy and asking for an answer is where I should expect to find the correct answer and not relying on third party answers. Thanks in advance for sending me in the correct official location for answers. Much appreciated.