Ghost Systemwide Upgrades?
I've had this happen a few times. I search for a flight, and I see systemwides are available. I click on the pop-up and make sure all legs are covered. I book the flight. I then go to apply my systemwide. Magically it is no longer available. After this happened today, I went and checked expertflyer AFTER my ticket issued. Sure enough expertflyer shows 3 upgrades available. I go and check aa.com, and it shows systemwide available. I called the CK desk and asked if a systemwide was available on the flight. They said no. I mentioned aa.com and sent them a screen shot showing it showed up for me. The end result was sorry email customer relations - nothing we can do.
This is almost like bait and switch. I don't understand why hours after my ticket issues aa.com and expertflyer are still showing a systemwide is available, but CK desk says nope. Anyone encounter this previously?