Originally Posted by
escapefromphl
Yes!! What I was complaining about was literally getting the worst room on property when booking through Marriott as a Titanium. Booking via Priceline Name your own price could not have got me a worse room. They did not do a thing to even try to give me a better room in the category I reserved. I have previously stayed at the property before as a lower tier elite and had serviceable parking lot views in the same room category. So what I’m complaining about is the relative value of Titanium vs PL NYOP. I guess that’s entitlement!!!
When the hotel isn’t sold out or at very high occupancy, the hotel certainly can and probably does make effort to show favoritism to elites in such a scenario as you experienced. Expecting that when there is room at the hotel is reasonable,
But expecting that when the hotel is sold out is a very different story. I’m honesty surprised this isn’t more obvious. It just isn’t as reasonable to expect the hotel to move you when every room is sold. It isn’t as reasonable that there are somehow free rooms to use to placate you.
Your actual issue is more about questioning a bad hotel view not being appropriate to the category you booked. But that’s not so obvious to anyone here. That may be true or not. But at the end of the day, you got the room category you booked and the room was perfectly fine and the hotel was sold out. I think you were being unreasonable.