Originally Posted by
ernestnywang
I believe the CX call centre is extremely busy now handling all the rebooking and rerouting, as HKG was shut down for about 12 hours. It is unlikely that they have time to handle your request now. See the CX forum if you haven't heard of what happened.
Following up on this.
So I decided to call QF and try to piece together the two bookings, One World Explorer and Circle Pacific. After 1.5 hrs on hold, I reached an agent. We tried to piece together and ran into multiple hurdles. I had carefully pieced together the itinerary looking at the fare rules. In assembling both itineraries, we ran into numerous hurdles:
- Agent told me that if it was a First class booking (AONE3), every single segment had to be in first class.
- Agent told me that if I departed from Vancouver, I'd also have to return to Vancouver (rules say last segment can be overland between US/CA)
- Agent told me that I could only go around the world in one direction (starting with transatlantic)
After 6 hours on the phone, the signal dropped and I never received a call back. I was able to retrieve the booking references with all flights by calling both QF and MH.
After multiple hours on hold I finally reached someone today. We only got as far as the AONE3 ticket, and the agent told me it would only price if I returned to Canada. The fare rules clearly state otherwise. I told him forget it, I'm going to try turning the ticket over to a travel agent and see what happens.
Is this level of difficulty normal with RTW and Circle Pacific tickets? I'm surprised that the airlines/agents aren't more familiar with a OneWorld product.