Originally Posted by
Horace
That's how it should be. The hotel should make an effort. Most guests know not to expect a top-floor suite (unless that what was reserved).
The point is that some hotels don't make an effort. When a Titanium Elite guest gets a room facing a dumpster enclosure wall, and that guest's no-status co-worker checking at the same time (who has a reservation at the same corporate rate) gets a corner executive room on high floor, the hotel is not making an effort.
When a front desk agent clearly has not received training on how to handle check-ins of members at various Marriott Bonvoy tiers, the hotel is not making an effort.
Most hotels make the effort. Some do not.
Sure. But that has little to do with hotel loyalty and elite status and more to do with the hotel management. It’s about the specific hotel.
#misplacedcriticism
There is big difference between a Titanium Elite guest unrealistically expecting to always get a suite and a Titanium Elite guest realistically expecting not to get the worst room in the hotel.
Yep. But that’s not what’s being discussed at all.
Yours is an example of the very confirmation bias example to which I was referring.
Rarely is a Titanium given the worst room in the hotel. Rarely is a Titanium even given the worst room in a room category. The example is what we call a red herring: it happens, but it’s so rare as to be incredibly misleading.
The most recent example in this discussion was about an otherwise fine room with a bad view—when a hotel was sold out. All bets are off under such circumstances, and we are only entitled it the room category for which we paid. Believing otherwise is entitlement IMO.
Call me crazy, but I’m not crying in the slightest for the Titanium or even Ambassador who gets an otherwise perfectly fine room in a sold out hotel but wants to complain because the view is bad. Pick your battles. That’s entitlement to me.