New experience for me: called to ask for a titanium guarantee.

Shows sold out online.

Call reservations: there is still a presidential suite available, so we can’t do an override. Can you book the presidential suite for me? No. You have to call the hotel. So you can’t book a room, but you won’t do the override? Yes.

Is this legit? Seems to violate the premise of the guarantee.

I remember in starwood days, they would book it and give you your corporate rate.