Originally Posted by
terbangalways
Not sure if there is such SQ Compensation post in the past.
I thought I would like to chime on my recent not so good flights/services which resulted in miles or voucher as compensation / service recovery.
This post is aim to share. Flight experiences/services might differ or hit-miss even for an excellent airline such as SQ.
Amount should not be used as benchmark as there are other factors such as status, class, etc for consideration.
1. Malfunctioning seat in A380 old Suites, voucher SGD 300. Seat does not recline fully.
2. Malfunctioning remote control in A350 PEY, voucher SGD 150.
3. Rimowa polycarbonate cracked, SQ play hardball by trying to fix it. Went over to Rimowa and sales agent advised to claim a brand new suitcase as there is no way to fix. Reimbursed SGD 500 instead. And SQ kept damaged suitcase.
4. Baggage delayed for 24 hours, had to push very hard to get cash at airport. SGD 80.
Just curious, does airlines liables for airlines damage? I had case when the zipper of my Samsonite luggage was ripped after Jetstar flight and the airlines wrote to me that they do not cover this damage..... Have another incident that one of my wheel was totally ripped off when I took it off in ORD. CX staff said technically they will not cover this but agreed to compensate me with USD50.
So are those claim that airlines not liable for the damage true?