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Old Aug 18, 2019, 10:01 pm
  #873  
SanDiego1K
Community Director Emerita
 
Join Date: Oct 2000
Location: Anywhere warm
Posts: 33,681
Originally Posted by fredc84
A couple of days ago Award Wallet started having an issue with my Membership rewards (Amex) accounts. A window pops up and It says Amex is sending me a code that I need to enter. Sometimes the code never shows up. If I go log into my account on my own, I don't get this pop up. Anyone seen this or is there a way I can just enter the balances manually?
Me, too! I'm incredibly aggravated by it.

Me - says it is sending a code that I never receive
Husband - says it is sending code, he receives it by email, phone rings, says it's AMEX, but no one answers it if he picks up his phone.

I spent quite a bit of time inside both our AMEX accounts today. I can't figure out any alert that is set that triggers the phone call. Needless to say, he doesn't enjoy receiving them.

And as you say, if I log into our accounts directly, none of this nonsense occurs. I easily get our Membership Reward balances.
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