It’s definitely unique but I prefer the more traditional Hyatt full service properties. We were booked for four nights but moved to the Grand Hyatt SF after two (which we liked much better).

We got upgraded to a suite but the room reminded me of a 60s era college dorm in some ways. Old building with loud and clanky AC in each room. Small windows. Exposed pipes, and lots of stains on the newish carpet (light colored), too. Huge TV but in our room the streaming features didn’t work.

No welcome amenity (well to be fair there was a hand written note but nothing else waiting in the room) nor was there any pre-arrival reach out as is now common at most full service Hyatt’s that I visit.

Breakfast was sub par - like a limited club lounge offering (minus the all day perks you get from a club).

I disagree with others on the quality of the location. It’s great if you want to be in Japantown but it’s NOT very convenient to the Muni Metro which we like to use when in SF.

The positives are well documented: nice staff, unusual decor, nice gym (although I don’t think it’s any nicer than a Regency or higher gym unless you want to box or take a yoga class). It definitely has character but we were much happier at the (also very well run) Grand Hyatt.