Property: W Hong Kong
Date(s): August 2019
Room booked: Wonderful Room
Room received: Fantastic Suite
Elite Level: Titanium
Award stay: No
Rate Type: Pre-pay Member Rate
LNF stay: No
SNAs redeemed: No
Comments: This was a return stay, I've stayed a few times before. Was in contact with the concierge team about my request for a suite. I was upgraded to a cool corner room weeks out. At check in (12 PM) I was told my cool corner room wasn't available, I reiterated I was really interested in the suite. He said he could do that but it would be a few hours before the room is ready because of occupying elites. I said no problem, was given a standard room for a few hours and moved over about 2 hours later. This property clearly doesn't dole out suites, but have come through the few times I've really wanted one (traveling with family).