Originally Posted by logicalrealist

Potentially interesting data point. Two passengers, different PNRs, same flight, one EXP and one PPro.

• At ~27 hours out, the PPro upgrade cleared.
• EXP upgrade has not cleared.

The PPro seat's MCE remained available, so it wasn't done out of some need for that specific seat, or anything like that.

I've asked for it to be fixed (before departure) and an explanation. AA has confirmed that I (EXP) was skipped, has not yet fixed it, and only referred it to internal review.