FlyerTalk Forums - View Single Post - Courtyard cashier asking guests for their room number verbally
Old Aug 15, 2019 | 10:35 pm
  #7  
C17PSGR
 
Join Date: Apr 2003
Location: SLC/HEL/Anywhere with a Beach
Programs: Marriott Ambassador; AA EXP 3MM; AS MVP, Hilton Gold, CH-47/UH-60/C-23/C-130 VET
Posts: 5,234
The corporate policy for all major hotel chains is to not speak the room number. This arises from sexual assault cases a couple of decades ago where courts have held it was negligent to speak the room number where others could possibly hear. Of course, how this filters down to someone working in a bistro at a franchise Courtyard and Ontario ... on the other hand, the folks at the Sheraton in Argentina, Marriotts in Asia, autograph in Spain, and other hotels around the world seem to get it as a general rule.
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