I did have one pretty significant issue, not in terms of money lost (it was only ~US$60) but in terms of experience given this has literally never happened to me at any hotel in all my travels - money was stolen from my bag while we weren't in the room. I had taken out 2000 TND from the ATM to pay for a tour I booked for our group, and counted to make sure I had the right amount since the ATM gave me the withdrawal in 20 TND bills over three transactions given the max limit per transaction, so I was very careful to check that I got exactly 2000 TND from the ATM when we got to the hotel. The next day 160 TND was missing from my stack that I had stored in a zippered compartment in my bag (aka just small enough of an amount that I'm assuming whoever took it thought I wouldn't notice, except that I needed exactly what I had withdrawn so I did notice). I called to let the reception manager know immediately, and the GM of the property - Marie, I believe? - ended up getting in contact with me later in the day and was very upfront and honest about the fact that they had issues with this at the start, but not recently, but they have hired "casuals" (as she called them) recently that she would suspect. I appreciated the effort Marie made and the work culture she has established at the property was evident in the sense that the front desk manager didn't hesitate to escalate the issue up the ranks immediately, and this reflected well on the property despite the circumstances.
We also had a strange knock on our door at 8:30am (aka way too early to be acceptable) on our last morning and it wasn't housekeeping, but rather a floor cleaner from the lobby area, which was jarring and very strange. I let Marie know and she agreed that the floor cleaners should not be down knocking on guest room doors, and that confirmed to me that there are definitely security concerns here.
I would've expected an offer for some sort of small compensation (ex comping one of our meals, or something) as a result of this experience and wasn't proactively offered any, but I requested they credit the 160 TND against our room charges and they obliged.
The rest of the group didn't have any similar issues and enjoyed their stays.
Overall, I would (and already have) recommend the property and Tunisia to friends, as I found the property stunning and the country enchanting, even in our short (four day) stay there. In recommending the Four Seasons, I would include the caveat to not have the highest expectations around F&B and to definitely use the safe for valuables, but especially given how beautiful and new of property it is and given it's very inexpensive compared to the rates European luxury Mediterranean properties command this time of year, it's absolutely worth a visit.
Once I get around to creating the travel-specific Instagram I keep telling myself I'll make, I'll share my pictures there and edit this post to include a link
