Originally Posted by
StartinSanDiego
Welcome to FT, [MENTION=10058274]bcf turntable[/MENTION]. I think you'll get your refund since it's their fault. It's escalated to an investigator, which is good. Keep us posted on the investigation.
Thank you, I'll keep trying. The first "investigator" just sent an email with incorrect facts saying no.
Hopefully it will go better this time. They said I"ll get call back in 48-72 hours. It's very close to 72 hours now, so I'm wondering if I should try to remind them.
Again thanks for your encouragement.