Originally Posted by sturges

United isn't terrible, but not exactly enjoyable. In the last year, I've flown 6-7 segments - all but the last two in mainline F (because of tens-of-dollars upgrades for non-status ). Their domestic F service leaves a lot to be desired - one 3-hr flight had no meal service and only 1 drink service. The FAs were apathetic to everyone except the occasional GS member in F. While I can appreciate that an airline would provide special service to FFs (As AS does), it doesn't mean you ignore everyone else too. Their Basic Economy (I don't purchase it, but it still affects me indirectly) is terrible and always causes people to get angry at gate agents.

My last flight (OO-operated DEN-RKS) had water service due to the duration. The FA quickly walked the aisle with a bottle of water stopping to offer it to only 2 rows. She walked right past me while I tried to get her attention. When I asked for water, she seemed annoyed.

OTOH, I will keep flying them as my AS-alternate because they serve a lot of rural communities that I semi-frequently travel to where there is no AS service. And their app is more functional even if it is ugly.