Originally Posted by
carlosdca
Does AA fraud department have "compassion"?
I will leave that to JonNYC to answer but it seems to me that if the OP was not asked to proof that the aunt is real, then AA already has decided they don't care about that.
The aunt is irrelevant. Tell AA they tried to sell the miles, didn't know it was against rules, ultimately used them for a family member, they never intended to break the rules and we're just trying to find a way to recoup the money they'd spent buying them which was a poor decision and cost them a lot of $$$ mea culpa, so sorry, etc. Ask them if they could at a minimum reinstate the aunt's ticket (assuming it was like 50k-150k miles) and volunteer to forfeit the rest. Worst case they say no, best case the full 300k is returned.