FlyerTalk Forums - View Single Post - No bed available; compensation suggestion?
Old Aug 14, 2019, 7:57 am
  #7  
hhoope01
Moderator, Marriott Bonvoy & FlyerTalk Evangelist
 
Join Date: Oct 2002
Location: McKinney, TX, USA
Programs: United Silver; AA Plat/2MM; Marriott LT Titanium; Hilton Gold
Posts: 11,727
The Ultimate Guarantee doesn't apply, but the Guaranteed Room type does apply. Assuming you didn't make the reservation the same day you checked-in and that your Bonvoy elite # was in the reservation, you should receive somewhere between $25 to $100 depending on the hotel brand. Most FS brands must pay out $100 for not providing you the bed-type in your reservation. Marriott T&Cs section 4.3.c.vii

https://www.marriott.com/loyalty/terms/default.mi

Of course that doesn't preclude you from "negotiating" with the property for something different that may better satisfy both sides.
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