I dont have a torq. I do have a number of other BR products. Had a handle break on a baseline that I have had for over 11 years and have put over a million miles on. They replaced the handle, other handles, zippers, frame, etc. all without being asked. Got back a bag that will last another million miles of hard use. They are 30 mins from me. I was able to drop off in the morning and pick up in the afternoon. BR for life.