Update from my original post: I applied 4/15 and had my renewal card in hand in 2 weeks. Never received any emails. Had trouble with Mr.'s payment going through initially and reapplied on 4/18. I expire October. His is Feb 2020.

Called initially on 7/19 "too soon." Called on 7/30 using numbers in previous post. Held 15 minutes. Escalated. Received initial email within 5 minutes of hanging up. Approximately 90 minutes later received 2nd email with "our response" and "if this issue is not resolved to your satisfaction, you may reopen it within the next 7 days." However, it was an informational email with no resolution.

On 8/6 email received re: status change. Conditional approval. Schedule interview before 8/5/2020.

Live 1 hour from PIT. Today had errands nearby. Mr. walked in while I waited in cell phone lot. Apparently several interview no shows as they called names and no one was there. Taken in. Was told no interview was necessary (despite account saying so) and that there was nothing that he could do for hubby but since he was there he was fingerprinted and new photo taken. Hubby said that if they weren't able to help our next plan was to see if he could do EoA at JFK a week from Friday. He was told "I don't think they are doing that anymore." Hubby then said it was odd that I was approved quickly and he wasn't since identical histories. Response: "You're a guy." Entire process, including being held up in rolling stop at the airport for the President, was 30 minutes.

I am not sure if this counts as the interview???

I do want to mention a couple of points that may be helpful that were in the 2nd email:

If you submit a renewal application before April 17, 2019 (before your current membership expires) you can continue to use your benefits (up to 6 months past the expiration date) until the renewal is finalized. We recommend you print out a copy of your TTP Dashboard showing that the renewal is pending to show a CBP Officer, if requested.

If you submit a renewal application on or after April 17, 2019 (before your current membership expires) or if you are current in the 6 month grace period, then you can continue to use your benefits (up to 1 year past the expiration date) until the renewal is finalized. We recommend you print out a copy of your TTP Dashboard showing that the renewal is pending to show a CBP Officer, if requested.

A follow-up interview may be required upon renewal. This is determined by the vetting center and the determination cannot be appealed.

Not the end of the world. Just one of those annoying things that we just can't seem to get off the to-do list.