Originally Posted by
CalFlyer
"Self-described"? You either are or are not, right?
Hmmh, does it? I usually don't ask for an upgrade, because I typically do not really care (and I am generally not comfortable asking for goodies). But this time I did. Hyatt clearly lists it as a Globalist benefit: "Enjoy an upgraded room based on availability at check-in, up to standard suites". Now the standard suite has been available as I know from their booking site, and I have been denied a benefit that I have earned through many many loyal stays over the years. Not cool.
Why did you bother booking a Junior Suite if you expected the upgrade to the 1 bedroom? Why not just book a standard room? Regardless, they obviously felt that they did not have standard suites open (perhaps they'd already upgraded others - are you SURE they had standard 1 bedrooms empty for the night???) If you are 100% certain that the standard suite WAS open at the time you arrived (not preassigned to someone else which they have every right to do) then you have a legitimate gripe on that front, but the notion that Junior Suites MUST have a separate bedroom is hogwash - that's not industry standard and NEVER has been. You should have known better.