FlyerTalk Forums - View Single Post - Consolidated Global Services Thread: Benefits, Questions, Experiences [2019]
Old Aug 13, 2019, 12:24 pm
  #1072  
FTLexMUC
 
Join Date: Nov 2006
Location: EWR
Programs: UA MM GS, Marriott Titanium
Posts: 520
Originally Posted by FTLexMUC
Quick question, as i am getting a weird GS call center experience. I am looking to change to a different flight with lots of open polaris seats to ensure my waitlisted GPUs. The GS call center rep thinks she can only clear me and not my companions, even though they are all on GS account GPUs and post clearing us all there would be 3+ seats left to sell. HUACA?
Originally Posted by Kleinnaf
yes.
Well that worked.

On the call the rep had to get a supervisor involved but the call - in hindsight fortuitously - got disconnected. I called again and got the most amazing GS rep who moved us all to a different flight and cleared the upgrades!
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