Originally Posted by
DjRocket
one of the three orders now posts 3% for me too, dated 08/07. Interestingly, 08/02 is still at 1%, so seems like they're just catching up. The question now is, do you go all out and take it while you can, as this is probably won't last too long, or do you continue taking measured steps? I know the answer is as good as anybody's guess, but curious about different rationales. I also don't think it's a good idea inquiring about missing GCM missing cashbacks, at least within a week or two, just draws unnecessary attention especially when many people make inquiries.
First of all, the site is mostly fixed. All my GCM purchases have been updated with the extra 3%. A couple other regular purchases still show as an extra 1%, but I’m sure that’ll be fixed soon. There are still some lingering quirks with the site.
Rakuten obviously updated the code for their website and didn’t do a good job.
So I’d say you’re fine making purchases. I will be in a day or two once my CC statement cuts.
As for contacting CS and specifically asking about missing CB from GCM, I don’t see how this would draw extra attention. Rakuten knows exactly what we are doing. They even post purchase limits for GC sites. We aren’t violating the T&C of the site. If an item is excluded, it’s listed under the exclusions for that store, and not even the regular 1% would track. Also, we’re not violating the CC’s T&C since when you look for exclusions it points you to the exclusion clause on the Rakuten site.
This was simply a backend software update gone wrong.