Originally Posted by
strickerj
Twitter is how many people interact with customer service nowadays. It’s just a medium - the info isn’t coming from Twitter; it’s coming from the company. If it’s reasonable to expect reliable information from an agent on the phone, doesn’t that extend to the agents on Twitter as well?
Or to put it another way -- if Marriott is going to have its representatives provide answers, they should provide correct and complete, no matter what the channel.