Originally Posted by
margarita girl
I know I sound like a broken record, but CALL customer service. You'll have your points in 2 mins.
Or the hotel. I just had this happen with the Ren in LB and they credited me 1000pts in that time. It technically wasn't listed as bonus, but as just like compensation points (like they sometimes give you if they screwed something up in the room), but 1000 points is 1000 points.