Originally Posted by
ernestnywang
I believe the CX call centre is extremely busy now handling all the rebooking and rerouting, as HKG was shut down for about 12 hours. It is unlikely that they have time to handle your request now. See the CX forum if you haven't heard of what happened.
Thanks, things were relatively normal when I made the request originally, but I am not even thinking about calling them back now. Perhaps I'll give BA or QF a shot.