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Old Aug 12, 2019 | 9:54 am
  #17  
GeorgeBurdell
10 Countries Visited20 Countries Visited30 Countries Visited20 Years on Site
 
Join Date: Sep 2001
Location: Woodstock, GA USA
Programs: Marriott Lifetime Titanium, Delta DM & 1MM, Hertz and Avis President's Circle
Posts: 907
Following up here on the the issue.

I received an email this morning from the hotels "Director of Welcome." Ignoring the WTH is a "Director of Welcome," I appreciated the prompt response to the case opened by the Bonvoy champs. They did make the credit to my Amex which posted on August 2nd. I have to throw some shade Amex's way because the credit wasn't appearing on my account as of the time I originally posted this thread. Now it's there and I can reconcile it in my expense system. They're also now giving me 25K points which was originally promised by the hotel when I talked to their Guest Relations Manager.

I appreciate the Bonvoy champs advocation for me and I (hoping I never have to use it) will keep their email address handy.

Case closed.
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