Not sure if this is the correct thread, but I'll try. After an involuntary downgrade from Polaris to E+ that I talked about in another thread (and am still waiting on United response since GA would not offer oversell comp) I arrived home to find my Briggs and Riley hardside suitcase had been cracked. Fortunately the inner liner did not break so nothing fell out.

United said I could buy a replacement suitcase and submit for reimbursement from them, but I'm going to verify as I can't see them issuing $500-$700 check without even a picture of the damage (I do have a claim).

Do you think I could talk them into a $1000 ETC as compensation as opposed to a reimbursement check? I assume they'd rather give me more in funny money than in real money.