Have you tried calling them instead of messaging? Last time I tried messaging, it took them well over a week to even start a conversation. I called them for another points issue and they resolved it in like 2 minutes. Similar tofozziedoggie said about HHonors.
Originally Posted by
fozziedoggie
Had to contact HHonors this morning regarding a similar issue (missing 1K points from app offer); CSR issued me the points after a brief two-minute phone call/conversation. I do miss HHonors in this respect.
Oh and also, lurker messaged me about another issue about points and took them 1-2 days but it did resolved the issue. I think calling is still faster. So far I've called about 5 times this year and they always pick up within 30 seconds for me.