Originally Posted by
carcassone
I called 1-800-241-4141 which is suppose to be their international number. After an hour wait, an agent finally connected only to find out that he's domestic and had to internal transfer to the international dept. Of course, I got disconnected. This happened twice. This is ridiculous! (I also called 800-221-1212 with the same results.)
What's the secret to getting an international agent? Is there a secret number? I'm a skymile member if that help.
All I want is to know the cost of changing an outbound flight. I know I can do this online but I'm afraid to mess up so I'd like to talk to an agent. But this seems impossible after more the 2 hours wait, twice!!!!
I'm almost tempted to run down to the airport and see if a desk agent can help.
There is no domestic versus international number. It all goes to the same bank. The agent likely had to transfer you to reissues (which is more specialized in ticketing and payment) and the reissue desk has international reissue agents (and domestic ones at a separate desk too, if the person who answers you first isn't manual reissue trained for domestic).
Do you know the price of your new flights? It will be simple: take your old fare for the outbound segment, subtract the new fare and change fee, and the difference is the cost. The new fare should be available on Delta.com.
You won't mess it up if you try clicking the "Modify Flight" button inside the trip. It confirms the changes multiple times before finalizing, with costs broken down, and allows you to back out if you want to.
You can also go to the airport, but know that even if they can tell you the price difference themselves, if you agree to it, they have to call international reissues themselves to get your new ticket issued.