FlyerTalk Forums - View Single Post - Novotel München Airport Hotel (Review - external link)
Old Aug 12, 2019 | 1:47 am
  #6  
Jasper2009
In Memoriam
15 Years on Site
 
Join Date: May 2009
Location: FRA / YEG
Programs: AC Super Elite, Radisson Platinum, Accor Platinum
Posts: 11,874
I recently stayed at this hotel for one night and was remarkably unimpressed.

Transportation:

- there's no hotel shuttle bus
- there's a regional bus that leaves MUC every 20-30 minutes and stops right in front of the hotel (fare is ~2Euros), which isn't unreasonably IMO if you know what to expect
- getting to Munich involves taking a bus to "Besucherpark" (a < 5 min bus ride) connecting to the S-Bahn (~45min total)

Check-in:

- front desk staff was rather unfriendly and inefficient

Platinum benefits:

- no welcome gift
- no upgrade
- lounge access was proactively offered
- no other benefits

room:

Not sure whether all rooms have the same layout, but it was extremely poor:

- the room itself had a bed; a desk and chair - whIch were adequate
- then there was a small toilet room, and a completely separate, unconnected shower room (2sqm max.) that opened into the bedroom - I honestly can't think of a more ridiculous layout

Executive lounge:

I probably should be grateful that there was a lounge at all, but it's probably the worst lounge I've ever seen:

- the lounge literally is the size of 1-2 rooms and has 4-5 small tables that were occupied by a single family
- there's a coffee machine and a small fridge
- on the bright side, the fridge contained some sparkling raspberry lemonade (and a few other "outside-the-box" drinks) in addition to water, sprite and coke
- no snacks wahtsoever apart from some very basic packaged snacks
- no breakfast
- no alcoholic beverages (not even beer or wine)

Check-out:

- different agent; perfecty efficient and pleasant

Overall I've stayed at more pleasant 2* guest houses / hotels, and while there was nothing inherently "terrible" about this hotel, I very much hope I'll never have a reason to return.
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