Originally Posted by
spainflyer
At MAD luggage is handled by AENA, a state-owned monopoly with all that that implies (let's just say that management can be weak, any theft by employees is extremely difficult to deal with due to local labor laws and strong unions).
At MAD the luggage is handled by the different baggage handlers authorised to work in the airport. In the case of the OP, it would be handled by Iberia own's baggage handlers (ServiIberia), nothing to do with AENA.