Originally Posted by
btonkid12345
I don't believe a non-alliance partner like Etihad can view special remarks that AA leaves in their system. Plus, just because AA is issuing the ticket, doesn't mean a special remark from another airline overrides the operating airline.
Etihad can view it in their system. Especially the one they use at check-in. Anyway it's AA that issues the ticket so they need to publish EY's baggage policy which is usually automated. But instances where the system drops the ball, it's best to call in and have the note inserted.