Any update on this due to their new rules?
I booked a flight before the new rules came into place and cancelled the flight within 24 hours (using their online tool, which allows you to cancel the flight but not refund the miles). However they are looking to charge me the cancellation fee even though their new rules say they do not anymore. I tried calling but each airline agent says that the new rule only applies to tickets booked on or after 7/15. Are they right on this or should they have been allowing refunds for tickets cancelled before that date (but within 24 hours of booking)? Thanks!