What’s the benefit? Boarded a fully loaded A321 at 523 where you now queue to have one guy doing a passport check and then go to the TFL Oyster Gateline beep beep noise machine to let you through. So we now spend a lot longer queueing as one guy for 200+ passport checks is a pain point and yet we still have three other ground staff faffing about all the way back at the gate.
How is this business 100 years old? (They’re not but you get my poiint). Do BA have ANY customer experience champions or is it all just that one type of MBA clone cost cutter mentality?

It’s the same amount of staff boarding an aircraft less efficiently?