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Thread: British Airways lost baggage
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Old Aug 10, 2019 | 7:47 am
  #13  
scottishpoet
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Originally Posted by no longer atc
These posts make my heart ache for how BA baggage USED to be....35 staff at LGW alone, to deal personally with pax, and take direct calls from them...just not the same now....costs flat etc...
How does the % of bags delayed at LGW compare now with a time when 35 people were deployed there to handle delayed baggage? I suspect the number will be significantly lower
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